No Questions Asked Refund Policy
If the customer wishes to return our product, he/she can do so within 14 days. We will ensure that the entire amount is refunded to the customer’s account within 10 working days. Below mentioned conditions are applicable for refund.
- If the customers do not like our product, he/ she can send the product back to us within 14days. We will make sure to refund the entire amount back to customer’s account within 10 working days
- You can find registered address on www.jmmgroup.ae and the refund will be applicable only if the product is shipped to the registered address within 14 days
- This refund facility is available and not through other stores in UAE
- Refund request can be done by informing our customer care team via email or call. We will send you a reverse packing kit, in which you need to pack the product as it was delivered to you and ship the product back to us at your own cost. Once the product is received and successfully undergoes the quality check, the refund shall be done
- This refund is subject to quality confirmation by our skilled quality assurance team and on verification that the packaging of the same is complete with all the documents like insurance certificate, original invoice and product certificate
- This policy is not applicable for products that are ordered with specific indications like customization, engraving, purchase using promotion code or by discount coupon
- 14 days refund policy is not applicable for building material
Buy Back Policy
Our buyback policy is applicable, only if you wish to return the building material for money back in future after 15 days of purchase. Buy back can be done by returning the product to the registered address
Machinery purchase from online store is eligible for cash buy back policy either online or at our registered address. Standard deductions in the respective region will be applicable.
Wood Cutting Tools :
In case cash buy back policy for wood cutting tools the valuation of returning stock would be either
(a) 70% of the total invoice value or
(b) 96% of the prevailing value + 70% of the prevailing price, whichever (a or b) is higher.
The Cash Buy Back policy will be subject to a Quality Check (QC) by our QC department or by a certified laboratory as required. A maximum of 4 days will be required for the QC process. JMM GROUP reserves the right to calculate the buyback amount of the product depending on the final evaluation by our quality check team.
Power Tools :
Power tools purchased from our online store can be exchanged through our online store or at our registered address. Below are the terms and condition for the exchange:
Exchange done within 15 days:
Power tools purchased from our online store can be exchanged through our registered address within 15 days from the invoice date without any loss in Making Charge. This exchange is permitted, provided the product is in its original condition. Only one such exchange will be permitted against an invoice.
Exchange done After 15 days:
For exchange made after 15 days of the purchase, the stone weight (if any) and making charge of the item will be deducted and the actual value of product as on that date will be provided as exchange value.
Tools purchased from our online store can be exchanged through online or at our registered address. Below are the terms and condition for the exchange:
Exchange done within 15 days:
Tools purchased from JMM GROUP can be exchanged within 15 days from the invoice date against tools only without any loss in value. Only one such exchange will be permitted against an invoice.
Exchange done After 15 days:
In case of electricials after 15 days, the price calculation for the returning item will be either (a) 80% of the total invoice value or (b) 100% of the prevailing price + 80% of prevailing tools price, whichever (a or b) is higher.
In case of exchange against tools, the valuation of returning stock would be either (a) 70% of the total invoice value or (b) 96% of the prevailing tools value + 70% of the prevailing electricals, whichever (a or b) is higher.
Carbon Brush will not be covered under exchange policy within 15 days. Such products will be considered under “Exchange after 15days”
Exchange policies will not be applicable on promotional products and products sold on special offers
Any gifts issued at the time of purchase should be returned at the time of exchange of the product or the value of the gift will be deducted accordingly.
All local taxes and duties (as applicable) at the point of exchange should be borne by the customer.
JMM GROUP products reserve the right to exercise discretion in permitting all returns and exchange
Shipping of the order from www.jmmgroup.ae is safe, secure and hassle free. All shipments are insured by our Insurance partner. Every package of product purchased from www.jmmgroup.ae will reach to your doorstep in a durable condition and in a tamper-proof packing. Our courier and the shipping no are provided after we ship the order via Email.
We ship all order through trusted courier and is chargeable depending upon destination country. The same shall be added in checkout process in billing and shipping information page.
Import Taxes and Duties:
We ship the products from Dubai after completing all export documentation, however all shipments undergoes custom clearance in each destination country. The custom clearance team will complete all custom clearance formalities and if customer is liable to pay any import duty and taxes the same shall be informed by the courier team to customer before delivery. Customer need to pay such amount before the taking the delivery. It is thereby advice to all our customers to check their country import rules, duties and taxes before placing the order.
Delivery to Identified Person
Customer have to enter the correct details of Consignee / Recipient Name (as it is stated in their photo identification that is approved by the Government) with complete Address, nearby landmark, postal code and contact number for hassle free delivery.
As the product reaches the destination, at the time of delivery, the recipient will have to provide any of the government recognized below identity proofs or address proof to collect the product:
We make sure that delivery is made with the help of courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient's identity proof. During this process, the receiver is expected to cooperate with the agent by providing with original copies of identity proof.
Orders can be delivered to only Residential, Commercial Location only. The delivery of the orders cannot be done to any public places like Mall, Hotel, Restaurant, Hostel, On Road etc.
If at all the recipient is unavailable during the time of delivery, Courier Company will try making 3 attempts to deliver the product. In case you are still not reachable/ available, the same will be returned to our office from where the product has been dispatched (Dubai). In case customer does not accept the delivery the return shipping charges along with Import duty in dubai will be borne by customer and same shall be deducted from customer amount. So please make sure your availability during delivery of the shipment.
www.jmmgroup.ae holds the right to change this policy at any time without prior notice. In the event that any changes are made, the revised policy shall be posted on this website.
Cancellation Policy | JMM GROUP UAE
In case of any discrepancy we can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.
Once you place the order, such order can be cancelled from your end before the shipping is undertaken to the destination. Once the request of cancellation is received by us, we make sure to refund the amount to your bank account with the help of a suitable mode of payment within 10 working days. After the process of refund is initiated, you would receive amount of refund directly to your account.
If in case the amount is deducted from your account and the transaction has failed, we will make sure to credit (refund) the entire amount to your bank account soon.
Please note that this policy is not applicable for customized products.
PERSONAL INFORMATION THAT ARE COLLECTED
We usually collect personal information like name, email id, contact number and such other details during the process of setting up an account with jmmgroup.ae. When browsing a few sections of site without you being a registered member, you will not be able to place an order. We use your contact details so that we can intimate you about the timely offers, which are based on the previous orders and also depends on your interest.
USE OF INFORMATION
We make use of the personal details for providing you with service requests. For various purposes like troubleshooting problems, collection of fees, for surveys and for providing information on various offers, we need your personal information. We also collect and analyze the demographic and profile data about users activity in our website. We make sure to identify and use the IP address for diagnosing problems in our website.
Our site is featured with strict security measures and due to this, we help in protecting the loss, alteration and misuse of information under our control. If in case you want to change your access of personal account information, we make sure to provide with secure server. Once the information is with us, we make sure to adhere to the stringent security guidelines and protect the same against unauthorized access.
JMMgroup.ae provides to all the users with a chance of opting out of promotional and marketing related services from us on behalf of our partners, after you set up an account.